SmartVoice Business Application

Recording & Replay

Our custom made recording programs that rely on perfect integration of voice logging software and hardware allows you to instantaneously record all phone call conversations and store them in various different formats ready for playback anytime. Equipped with our dynamic search options, pinpointing conversations has never been more efficient.

Optimize Workforce

Using our Interactive Voice Response System (IVRS), customers can be diverted to your highly trained staffs equipped with the most suitable skill to resolve the customer's enquiry. This effectively increases customer satisfaction and provides better workforce allocation.

Risk Minimization

Legislation placed on organizations to record all phone calls are very common in many countries. Not only will SmartVoice help you pass legal regulations easily but also allow for simple fact verifications and dispute regulations. By reducing your concerns in specific areas you can focus time and money on more urgent matters in the organization. This allows you to mitigate risk present in voice communications associated with financial transactions which strengthens your corporate risk management strategy.