As they say, you can’t manage what you don’t measure. Our telephone recording system provides you with an invaluable and concrete tool that lets you evaluate and monitor customer interactions, agent performance and overall quality of customer service.
Our telephone recording system employs dynamic search criteria which allows you to make call monitoring simple, yet effective. The optimized search options also enable you to form key business insights. Such insights include incoming caller ID, DTMF, time, date, agent ID and custom made notes.
What better to train with than with a real life example? Train your employees to record VoIP calls in real life or use pre-recorded interactions and play back demonstrative high quality customer interactions using our phone recorder system.