SmartVoice

Company Overview

SmartVoice is an award-winning multinational company with a long history in the field of voice recording. We are located in Hong Kong - the Asian Financial Capital and we serve clients all around the world. We specialize in providing call recording products and solutions to contact centers, financial markets, trading floors and public utility services. Our products have been proven to improve operational productivity and business results. We are highly customer centered and offer tailor made solutions to suit your needs.

 

Customer Defined Features

Every one of our products was designed with the customer`s needs in mind. We work closely with our customers and first understand their business operations and identify how we can add "value" to their organization. Very often, the product design is entirely dictated by our customers. On top of this customer-centric design process, we are also open to altering our products (adding/removing features) to suit specific business needs.

 

Technology of Business

We believe in making technology work - employing technology to boost business productivity. Because of this unique focus, we concentrate our time and energy on creating 'solutions' (unlike our competitors who simply churn out products). For instance, we ensure that our call recording tools are compatible with a wide range of PABX systems so as to save cost (on additional hardware) and adapt to our customer's changing IT environment. For more info, please see our products catalogue.

 

Vision

We envision to become the leading call recording solutions provider worldwide with a special focus on Asian markets while forging sustainable relationships with our customers by providing tailor-made products to boost their productivity.

 

Asian Focus

We serve customers from all around the world, but our tradition and culture is deeply rooted in Asia. We have established long-term partnerships with a number of organizations and customers in Asia ranging from the financial markets of Hong Kong to the call centers of Philippines. We understand the specific needs and constraints of the Asian markets and we customize our solutions to suit the Asian market place. Our central location in Hong Kong gives us strategic advantage of being close to the economic powerhouse of China as well as the bustling South East Asian market.