VoIP Call Recording
With more and more companies and call centers shifting to VoIP systems, SmartVoice introduces a range of powerful and dynamic VoIP solutions which build on the sucess of our PowerRec servers. They are compatible with virtually every VoIP solutions provider (Avaya, Siemens, Alcatel-Lucent, Tadiran, MITEL, Cisco, Asterisk, Huawei, NEC & Toshiba) in the market and also support various protocols and RTP encoding formats. We support both Active & Passive VoIP call recording and also provide customized solutions for special systems like the Avaya DMCC server. Download our product brochure Here.
The main difference between Active and Passive VoIP call recording is that passive sniffing involves copying the packets to the network server while active recording simply captures the packets from the switch and communication servers.
Our VoIP Recording solution comes with customizable features that are ideal for the countless applications of our systems. Since every client requires a slightly different VoIP recording solution, our team will eagerly aid you in creating a unique recording system that is ideal for your workplace.